Code of Conduct

Code of conduct - Owner

Treat your guest better than family.


The 3 overriding principles for a considerate skipper should be;
  1. Be friendly, be considerate, make sure everyone enjoys the event 
  2. Set your expectations of behaviour and assistance at the start of the event 
  3. Maintain a safe, clean vessel, follow all weather advisories, and ensure everyone returns to the ramp or marina happy and relaxed.

Welcoming

Welcome your crew-mate with a big G'day and a smile when they arrive, use your real name, and make sure that your other crew are introduced. The best way to garner great reviews is to ensure everyone on board has a great experience and first impressions count a lot. 

Safety

When you registered, you agree that the boat is yours, has appropriate insurance, is registered,  skippers are licensed and experienced in the events undertaken, and that you will do your utmost to operate in a safe manner. Ensure you are current with all your legal / safety obligations, and be prepared to show the crew this if asked. 
As an owner you should provide a pre-event briefing of the safety features and their locations (life-jackets, fire extinguishers, flares, anchors, bailing equipment, oars, lines, and VHF radio's). Also note any launch, docking, or operating procedures, and any of your rules (shoes, smoking, alcohol, seating positions) before getting under way. 
Its your responsibility to provide a safe and secure environment for the event, so use weather advice, tide charts and common-sense in determining where to travel or proceed with the event. 
We will not tolerate reports of sexual harassment, dangerous, or illegal activities on your vessel. We reserve the right to banish owners and members who are reported to us for breaches of this.
The owner is responsible for ensuring the boat has all of the safety equipment required by all government agencies for the stretch of water the boat will be used in.

Care

Maintain a clean boat for your event, and you send the message to any crewmates that you care for your vessel and they should too. 
Let the crew know before they get on-board where they should stow any gear they have brought with them, whether they can wear shoes or not, and where they can stand, walk or sit.
Owners are expected to properly schedule and record maintenance of the boat using the manufacturer's maintenance schedule as a guide. 

Courtesy

Once the event invitation is confirmed, your phone and email details will be made available to the crew, so make sure you are available to receive calls or emails in case the event details change. Do ensure your meeting location is clearly explained, and if you will be late or in a different location, let your crew know as early as possible by telephone, or sms. 

During the 24-hour period following the event, crew can make a complaint about the event and their dissatisfaction with it. If we feel the complaint has merit or is a report of a safety issue, we may withhold the coverage payment until investigated. Its therefore important to take time during and at the end of the event to take a pulse check of your crewmates.

If you enjoyed the event, let the crew know shortly afterward, update the event listing with your rating, and upload any photos. If you didn't enjoy the event, also let the crew know and why you feel this way in your most diplomatic fashion. If your invited crewmate's behaviour was unacceptable, you may make a complaint to us via email (support@crewwith.me). This can result in them being excluded from future events.

Minimum Standards & Owner Responsibilities

We reserve the right to penalise Owners that cancel reservations without notification, or don't meet minimum conduct standards with the following penalties:
  • Prevent you re-listing events for those dates 
  • Lower the ranking of the boat listing in search results  
  • Leave a review on the listing that the owner cancelled a rental. 
  • Cancel your membership and any event invitations you may have pending.

Have fun, enjoy the event, 
be a good host and look forward to the greater use of your boat.


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Code of conduct - Crew

Take care of the boat better than if it was your own.


The 3 overriding principles for a considerate crew should be;
  1. Be natural and have fun, 
  2. Dont be a nuisance, 
  3. Remember it's owner's boat, so owner's rules.

Arrival and welcome

You will have seen an  exterior photo of the boat on CrewWith.me, so use the profile picture on your invite to identity the vessel at your meeting point. Give a big G'day, introduce yourself by your real name, be yourself and let the owner know how keen you are to be part of the event.  Feel free to comment about what attracted you to their boat as it is usually something owners are very proud of.

Safety

Owners have committed they will maintain a clean and seaworthy boat that complies with safety regulations, so check it out before you climb on-board (RMS NSW Checklist). To complete a registered profile, the owner has committed that the boat has the proper insurance, is registered, and the skipper is licensed.  The owner should provide a pre-event briefing of the safety features, operation procedures, and crew limitations before getting under way.

If you are not happy with the vessel condition, or that you will be safe during the event speak to the owner, and satisfy yourself before you board. If that is not possible, or you are still not satisfied that the vessel is safe for the conditions, or presents as described, you should not take part in the event. If you have elected to leave the event please notify us within 24 hours of the departure time with your reasons and refer to our refunds policy for how we process the return of your money.

When unfamiliar with a particular vessel you are at greater risk of injury in an emergency. If the owner suddenly shouts a command at you, do as asked immediately without stopping to question it, as you, another crew or the vessel may be in imminent danger. 

Care

The boat you will crew on is the owners pride and joy, take good care of it and ensure you are at the top of the owners list for the next event.
Don't smoke. Boats and smoking don't mix. Marine vessels are composed of, fiberglass, vinyl, varnish wood and often have oils or petrol on-board, all of which is flammable or easily damaged by hot ash.
Avoid alcohol before or during the event as it may make you less able to counter the motion of the boat (safety) and possible the butt of jokes (loss of dignity). 
Shoes must be non-marking and you should check with the owner whether he allows shoes to be worn on-board. For this reason its best to arrive wearing slip on footwear that can be easily removed.
The owner is responsible for making sure that the boat is clean at the start of each event, your responsibility is to maintain it. Be considerate with any food you bring on-board, as some food or drinks can mark upholstery, leave lingering odors, or are just messy. Ask the owner before tucking into your food as a courtesy. 

Courtesy

Once the event invitation is confirmed, your phone and email details will be made available to the owner, so make sure you are available to receive calls or emails in case the event details change. The event listing will note the location, date and departure time,  be on time, or call ahead of time to let the owner know of any delays to avoid a fee as outlined in the terms and conditions.

If you enjoyed the event, let the owner know shortly afterward, update the event listing with your rating, and upload any photos. If you didn't enjoy the event, also let the owner know and suggest some changes that would have improved the experience.

Damage to Boats

As a crew, you are responsible for leaving the Boat in the condition it was in when you arrived. You acknowledge and agree that, as a crew, you are responsible for your own actions and damage. Boat insurance will not cover malicious damage and if you are not obeying the skipper and your actions result in damage, you risk being put ashore immediately, having adverse ratings appear on your profile, and a claim for the cost of repairs or replacement items made against you. We will always co-operate fully with insurance companies or police inquiries made  following reports of damage or loss.

Minimum Standards & crew responsibilities


We reserve the right to penalise crew that cancel reservations or don't meet minimum behavioural standards with the following penalties:

  • Apply fees up to 25% of the event contribution if you cancel or do not show up (depending on notice given)
  • Leave a review on the listing that the crew-mate was a no-show at an event.
  • Cancel your membership and any event invitations you may have pending.

Have fun, enjoy the event, 
be a good guest and look forward to your next invitation.